Customer Need-To-Knows As Debenhams Goes Into Administration

Debenhams refunds, gift cards, and online orders – here’s everything you need to know

Debenhams has been one of the most nation’s loved department stores for as long as we can remember, so it is a worrying time for all customers as rights will be affected.

With more than 50 stores said to be closing, here’s what you need to do to ensure you’re not losing out on money;

Gift cards

Have you got Debenhams gift vouchers lying around at home? It’s vital that you make use of gift cards asap before the stores cease trading.

Since there are no obligations on administrators to honor gift cards, it’s important that you spend them as quickly as you can!

Orders and refunds

Intending on returning products that were unsuitable?

Debenhams falling into administration reflects the sad story of House of Fraser, which collapsed last August.

Due to House of Fraser falling into administration, many of its customers had online orders canceled and did not receive online refunds despite being told they would receive gift cards.

So as Debenhams stores are still open, head into your local branch and return unsuitable products before it’s too late as locations of store closures are yet to be announced.

Likewise, to ensure that you’re protected when purchasing products over £100 online, use services such as PayPal so that if a sale does go wrong, you’ll be protected and you’ll get your money back.

The Debenhams site is currently operating as normal, however, there have been many cases in which administrators close down websites without issuing statements so be quick and get your orders canceled.

It’s an unfortunate time for Debenhams and here at Ashleigh, we’re sad to see it go.

Have you got products to return to Debenhams? Now is the time to do so. Hurry and make use of any gift cards whilst you can!

Image: Mirror
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