The UK airline Flybe has gone into administration this morning, putting 2000 jobs at risk and affecting thousands of passengers.
Flybe are advising customers “not to travel to the airport” unless they have arranged an alternative flight with a different flight operator.
Although the budget airline ran into financial difficulties in January, they’ve blamed their collapse on the lack of air travel demand due to the cornonavirus outbreak.
What to do if you’re affected by the Flybe collapse
If you bought your tickets directly through Flybe, you will unfortunately not be covered by Atol protection. There’s better news if you bought Flybe tickets through a travel agent or other third party, as you may receive Atol protection. Simply contact your point of purchase to enquire about getting your money back.
Will I get a refund?
Due to the fact most Flybe passengers book their tickets separately as opposed to part of a package holiday, a refund from the travel provider looks highly unlikely. Most passengers will have to attempt to be refunded from their credit or debit card provider, or claim on their travel insurance.
If you used your debit or credit card to purchase your tickets directly through Flybe and spent over £100 in the transaction, you should be able to claim a refund. This is through section 75 as part of the Consumer Credit Act.
Free travel for those affected
LNER have issued a statement communicating that all passengers who have been affected by the airline collapse can travel on their trains for free today. Passengers simply need to show their Flybe booking confirmation on any LNER service today to receive free travel in standard coaches. The rail service has also included Flybe staff, stating that if they show their staff ID they can also travel for free today.
CrossCountry trains are also offering free standard off-peak travel from today until Sunday to help get travellers home. Just show your booking confirmation or Flybe ID to the train crew onboard.