One thing you should double check when booking a holiday
Richella Heekin saved for two years for a surprise Vegas £1,200 holiday for boyfriend Ben Marlow’s 30th birthday last month.
However excited couple arrived to find the airline’s desk closed.
Staff at the airport confirmed the BHM airport code on their tickets meant Birmingham Alabama, not the UK’s Birmingham.
Ben said ”Richella’s face has just gone red and she’s in tears,” said Mr Marlow. I was like – we’re not going to Vegas then. I was more gutted for Richella than myself because it was a surprise.”
Richella had revealed the surprise to her boyfriend at a party in front of family and friends. Those who knew they were due to head to Vegas giving dollars as a present.
Richella said the error occurred after she spent time “doing a lot of clicking” on lastminute.com searching for flights, dates, prices and hotels. “When I got my confirmation, I was checking my email. I checked the times and the code [BHM] was there,”
They contacted the website when they were at the airport, but the company said there was nothing that could be done.
Frustrated as they had time booked off work, the couple used a new credit card to buy two late flights to Amsterdam instead and exchanged the dollars for euros.
Lastminute.com said although it was not its error, the firm tried to find them alternative flights and contacted the airline and hotel for a refund, but one could not be provided.