Refund policy
Refund Policy for Digital E-Vouchers
We want you to be completely happy with your purchase. That’s why we offer a 14-day no-quibble refund policy on all unused digital e-vouchers.
How it works:
- You have 14 days from the date of purchase to request a refund, as long as the e-voucher has not been redeemed, downloaded, or used.
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Once confirmed, we’ll issue your refund to the original payment method within 5 working days.
Please note:
- Used or partially used e-vouchers cannot be refunded.
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If you believe you've received the wrong voucher or there’s an issue, please contact us within 48 hours of purchase.
- Please note, our customer care team work from 9am to 5pm Monday to Friday (exc. Bank Holidays), and aim to respond to all enquiries within 3 working days.
To request a refund:
Email us at support@ashleighmoneysaver.co.uk with your order number and the reason for your request. We’ll take care of the rest.
No fuss, no stress—just get in touch and we’ll make it right.
